Refunds, failed payments & billing help

Credit refunds

If an on-demand audit fails to produce a usable prediction, your credits are automatically refunded — you'll see the refund in your account. You're never charged for our infrastructure hiccups.

If a renewal payment fails

Cards expire and banks decline charges. If a renewal fails, we email you and Stripe automatically retries for a few days while your access stays on. Update your card from account → Manage billing and the charge goes through — nothing else needed. If it's never updated, the plan pauses and you drop to the free tier (you keep your account and history).

Talk to a human

Billing question, accidental charge, or anything unclear? Email us or use the chat — we reply to every message and we'll always make billing right.